Return & Warranty Policy

At Sole Curator, your satisfaction is our priority. We want you to love your purchase, but we understand that sometimes an item may not work out. This Return & Warranty Policy outlines your options and our commitments when you shop with us on sole-curator.com.

Return Policy Overview

If you are not completely satisfied with your purchase for any reason, you may be eligible to return or exchange your item(s). To qualify for a return, items must meet the following conditions:

  • Condition: Items must be unworn, unwashed, and in their original condition with no signs of wear, damage, or alteration.
  • Packaging: All items must be returned with their original packaging, including any shoe boxes, dust bags, or garment bags. The original packaging should be placed inside another shipping box to protect it during transit.
  • Receipt: The original receipt or gift receipt is required to process a return or exchange.

Return Window

We offer a return period that allows you time to decide if your purchase is right for you. Eligible items may be returned within the timeframe specified on our website or in your order confirmation details. We encourage you to initiate your return as soon as possible if you are not completely satisfied.

How to Initiate a Return

The return process is designed to be straightforward. To begin a return, please visit the designated returns section on our website. You will typically need to provide your order number and the email address associated with the purchase to access your account and select the items you wish to return.

Once your return request is approved, you will receive instructions on how to proceed. We offer several convenient options for returning items. Please follow the instructions provided carefully to ensure your return is processed smoothly.

Refunds

Once we receive your returned item(s) at our facility, our team will inspect them to ensure they meet the conditions outlined in this policy. Following a successful inspection, your refund will be processed.

Refunds are generally credited back to the original method of payment used at the time of purchase. Please allow a reasonable number of business days for the refund to be processed and for the funds to appear in your account, as processing times can vary depending on your financial institution.

Exchanges

If you would like to exchange an item for a different size or color, the easiest way is to return the original item for a refund and then place a new order for the desired item. This ensures you receive the correct item as quickly as possible. In some cases, direct exchanges may be available; please check our returns portal for specific options related to your order.

Return & Exchange Restrictions

Certain items or situations may not be eligible for return or exchange. Please note the following restrictions:

  • Final Sale Items: Items marked as “Final Sale” at the time of purchase cannot be returned or exchanged.
  • Seasonal or Promotional Items: Certain promotional or seasonal items may have specific return restrictions, which will be communicated at the time of purchase.
  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • International Orders: Returns for orders shipped internationally may be subject to different procedures, which will be outlined at checkout or in your order confirmation.

In-Store Returns

If you have a physical Sole Curator store location near you, you may have the option to return online purchases in person. To do so, please bring the item(s) you wish to return along with a copy of your order confirmation email or the original receipt to the store. Our store associates will be happy to assist you with the return or exchange process.

Warranty Policy

We stand behind the quality and craftsmanship of our footwear. Sole Curator offers a warranty against manufacturing defects for a reasonable period from the date of purchase. This warranty covers issues that affect the functionality or structural integrity of the product.

The following are generally considered manufacturing defects and may be covered under this warranty:

  • Broken zippers
  • Broken heels
  • Soles detaching from the shoe (stitch or glue failure)
  • Footbeds or insoles detaching from the shoe
  • Functional straps coming apart at buckles or elastics
  • Synthetic materials peeling or cracking
  • Decorative ornaments falling apart

This warranty does not cover damage resulting from normal wear and tear, improper use, accidents, or unauthorized alterations.

How to File a Warranty Claim

If you believe your product has a manufacturing defect, please contact us through the appropriate channel on our website. Be prepared to provide details about the issue, including photographs showing the defect, as well as proof of purchase. Our customer service team will review your claim and advise you on the next steps, which may include product repair, replacement, or another resolution as determined by Sole Curator.

Feedback

We value your feedback on our products, services, and return experience. Your insights help us improve and better serve our community. If you have suggestions or comments, we encourage you to share them through the feedback options available on our website.

Policy Updates

Sole Curator reserves the right to modify this Return & Warranty Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the revised policy.

Thank you for choosing sole-curator.com for your footwear needs. We appreciate your business and are committed to ensuring your satisfaction with every purchase.