Shipping Policy
At Sole Curator, we strive to ensure your order reaches you in a timely and efficient manner. This Shipping Policy outlines important information regarding the processing, delivery, and handling of your purchases. By placing an order on sole-curator.com, you agree to the terms outlined in this policy.
Order Processing
Once you place an order on our website, our team begins preparing it for shipment as quickly as possible. Orders are typically processed within a standard timeframe after payment verification. You will receive an email confirmation immediately after placing your order, and a separate shipment confirmation email once your order has been dispatched from our facility. This shipment confirmation will include tracking information so you can monitor your package’s journey.
Please note that order processing and delivery times are separate. Processing time is the period needed to prepare your order for shipment, while delivery time is the period your order spends in transit with the shipping carrier.
Shipping Methods and Carriers
We partner with reputable shipping carriers to deliver your orders safely and reliably. The available shipping methods for your order will be presented to you at checkout. The method you select will determine the speed and route your package takes. We continuously evaluate our carrier partnerships to ensure the best possible service for our customers.
Shipping Destinations
Sole Curator currently offers shipping to addresses within specified regions. During the checkout process, you will be able to select your shipping destination from a list of available countries or regions. We are committed to expanding our reach and regularly review opportunities to offer shipping to new locations.
Shipping Costs
Shipping charges, if applicable, are calculated based on several factors, including the shipping method selected, the destination of your order, and the size or weight of the items purchased. Any applicable shipping costs will be clearly displayed during the checkout process before you finalize your purchase. We encourage you to review these charges carefully before submitting your order.
Tracking Your Order
Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number and a link to the carrier’s website. Please allow some time for the tracking information to update in the carrier’s system after you receive this email. If you have any questions about tracking your package, you can visit the carrier’s website directly for the most up-to-date information.
Delivery Attempts and Failed Deliveries
Our shipping carriers will make reasonable attempts to deliver your package to the address provided during checkout. It is your responsibility to ensure that the shipping address entered is accurate and complete. Sole Curator cannot be held responsible for packages delivered to an incorrect address provided by the customer.
If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for rescheduling delivery or picking up the package from a local depot or post office. Please follow the instructions provided by the carrier. Packages that are unclaimed or undeliverable may be returned to us. In such cases, we will contact you to arrange for re-shipment.
Lost, Damaged, or Missing Items
While we take great care in packaging your order, and our carriers are chosen for their reliability, unforeseen circumstances can occasionally occur during transit.
If your package arrives in damaged condition, we encourage you to note the damage with the carrier at the time of delivery if possible. Please retain all original packaging and contact our customer support team through the methods available on our website as soon as possible.
For packages that appear to be lost in transit, please first use the tracking information provided to check its status. If the tracking information has not updated for an extended period or indicates a problem, please reach out to us. We will work with the carrier to investigate the issue and find a resolution.
International Shipping and Customs
For orders being shipped internationally, please be aware that your package may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the purchase price or shipping cost paid to Sole Curator. Customs policies vary widely by country, so we recommend contacting your local customs office for more information on potential charges. Please also note that shipping times for international orders may be affected by customs processing.
Changes to This Policy
Sole Curator reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions regarding this Shipping Policy or your order, please do not hesitate to reach out to us. Our customer support team is available to assist you. You can find the best way to contact us by visiting the appropriate section on our website.
Thank you for shopping with sole-curator.com. We appreciate your business and look forward to serving you.